Terms of Service

These Terms of Service are the agreement between you and YardRun for using yardrunapp.com and the installed YardRun app. By creating an account, posting a job, submitting a quote, or booking work, you agree to these terms and to the Privacy Policy.

If you use YardRun for a business, you confirm you are allowed to accept these terms for that business. If you do not agree to these terms, do not use YardRun.

You need to be at least 18 years old to have a YardRun account.

YardRun is a marketplace. Homeowners and property managers post outdoor and property jobs. Independent local providers decide for themselves whether to quote. The person who posted the job chooses who does the work.

YardRun does not:

• Perform any of the work itself.
• Employ providers, or supervise, schedule, or direct how they work.
• Assign jobs to providers, or sell leads.
• Guarantee the quality, safety, timeliness, licensing, insurance, or legality of any provider's work.
• Give legal, tax, insurance, or contracting advice.

The work itself is an agreement between the homeowner and that provider. YardRun operates the platform, holds the record of what was agreed, and administers the fee, review and dispute processes described below.

Providers on YardRun are independent businesses or individuals. Nothing here creates employment, a partnership, an agency, or a franchise relationship with YardRun.

As a provider, you are responsible for:

• Any licence, registration, permit or insurance your work and location require, and for keeping it current.
• Your own tools, equipment, materials, vehicles, helpers and taxes.
• Quoting only work you are genuinely able and equipped to do.
• Doing the work you quoted, safely, and to a reasonable standard.
• Anything you or your helpers damage while on a property.

YardRun may show whether you have told us about insurance, and whether an administrator has reviewed a document you submitted. That is a record of what was submitted and reviewed. It is not YardRun vouching for your coverage, and homeowners are free to ask you for proof directly.

When you post a job, you confirm that:

• You own the property, or you have permission from the owner to have the work done.
• What you have described is accurate — size, condition, access, hazards, pets, and anything else that affects the work or the price.
• You will give the provider safe and reasonable access at the agreed time.
• You will pay the agreed price for work that is done as agreed.

Tell your provider about anything on the property that could hurt someone or damage equipment — septic lids, buried lines, wells, wire, wasp nests, unstable ground, loose dogs. Leaving that out is the most common cause of a dispute.

A quote states the work, the price, and when the provider can start. When a provider sends a quote, that is their agreement to do that work at those terms if the homeowner accepts, subject to their confirmation step below and to these terms.

When a homeowner accepts a quote, that acceptance is the agreement to that provider's described work, price and availability, and to these terms. YardRun keeps a permanent record of the accepted quote, the price, any deposit terms, both parties, and the time it was accepted.

After a homeowner accepts, the provider has a limited window to confirm. Until they confirm, the homeowner can cancel the selection at no cost, and other quotes stay available. If the provider does not confirm in time, the selection expires and the homeowner can choose someone else.

The exact property address and contact details are released to the chosen provider only after they confirm and the payment step for the booking is in place.

If the job turns out to be different from what was described, the provider can request a price change through YardRun with a reason. It only takes effect if the homeowner approves it. Nobody can quietly change an agreed price.

YardRun keeps the original quote and every approved change. History is added to, not overwritten.

During the current pilot, payments in YardRun are simulated for testing. No money moves and no card details are collected until live payments are switched on and clearly announced.

When payments are live, the homeowner pays the agreed price for the job through YardRun. Homeowners pay no YardRun platform fee. The provider pays a YardRun platform fee, taken only from completed and approved work — never on a job that is cancelled or not done, and never as a subscription, lead fee, or charge for quoting.

The YardRun platform fee is a maximum of 4% of the job amount and never exceeds it on any job, whatever the project size. The exact fee and the provider's net amount are shown before a provider commits to a job. Card processing charges are separate from YardRun's platform fee and are not YardRun revenue.

The fee terms that apply to a job are the ones in force when it was booked. Later changes to the fee schedule do not change a job that was already booked.

Ordinary jobs have no deposit. On larger projects — currently $1,000 and above — a provider may optionally ask for a deposit towards materials, equipment or rental costs, and may ask for stage payments as work progresses.

A deposit or stage payment only exists if the homeowner sees the terms and accepts them. Before accepting, the homeowner sees the total project price, the deposit amount and what it covers, the remaining balance, and the cancellation and dispute terms. Deposits are capped by a percentage and a dollar limit set by YardRun.

A deposit is part of the agreed total price, not an extra charge, and it always reduces the remaining balance. YardRun's platform fee is calculated once for the whole completed project — it is not charged again on each payment.

This is not an escrow service and YardRun does not act as a trustee of your funds.

A homeowner can cancel a selection freely before the provider confirms. A provider can decline or withdraw before confirming.

Once a deposit has been paid or work has materially begun, neither side can use an ordinary cancel action to erase the financial record or to decide by themselves who is owed what. Those situations go to the dispute process below with the full history preserved.

Repeated late cancellations, no-shows and expired confirmations are recorded and shown as objective reliability information, and can lead to restriction or removal.

If something goes wrong — work not done as agreed, damage, a contested deposit, partial work, or a payment disagreement — either side can open a dispute in YardRun. YardRun administrators review the accepted terms, the recorded history, photos, and both accounts.

YardRun does not assume that every deposit is refundable, or that every deposit is non-refundable. The outcome depends on what was agreed, what was documented, and what was actually done. YardRun's role is administrative: it reviews and records an outcome on the platform. It is not a court, an arbitrator, or an insurer, and it does not decide legal liability between you and the other party. Either of you may still pursue your own remedies outside YardRun.

A provider may not mark unfinished work complete to force payment, and a homeowner may not cancel nearly finished work to avoid the balance. Both are handled as disputes.

Reviews come only from verified completed jobs. They stay hidden for a period so both sides write honestly, and an open dispute holds publication until it is resolved.

Providers with fewer than three reviews are shown as new, with their exact review count and objective reliability figures rather than a star average. Reviews must be honest, about the actual job, and free of contact details, personal information, or abuse. YardRun may withhold or remove a review that breaks these terms.

Before booking, providers are shown to homeowners under a permanent YardRun alias, and exact addresses are not published. This protects both sides while quotes are compared.

Do not use YardRun messages, quotes, job descriptions, photos or reviews to exchange phone numbers, emails, social profiles, or payment details in order to move a YardRun job off the platform. YardRun screens for this automatically and flags it for review. Doing it removes the protections and records described here, and can lead to restriction or removal.

You are free to work with anyone privately. What is not allowed is taking a job that came through YardRun off-platform to avoid the fee, the records, or the dispute process.

Do not:

• Give false information about yourself, your business, your insurance, or a property.
• Use another person's account, or hold more than one account to evade a restriction.
• Post jobs you have no authority to have done.
• Harass, threaten, discriminate against, or abuse anyone.
• Quote or accept work that is unsafe or unlawful.
• Interfere with the platform — scraping, probing, breaking access rules, or trying to read other people's data.
• Manipulate reviews, quotes, or reliability figures.

YardRun may hold, restrict, suspend, or remove an account for breaking these terms, and may hold a job for administrator review before it opens for quotes.

YardRun provides the platform as it is. We work to keep it accurate and available, but we do not promise it will be uninterrupted, error-free, or that any particular job will attract quotes.

Because YardRun does not perform the work, YardRun is not responsible for the acts, omissions, quality, damage, injury, delay, or non-payment of any homeowner or provider. Route and travel estimates in the app are estimates only and are not a promise of arrival.

To the extent the law allows, YardRun is not liable for indirect, incidental, or consequential losses, and YardRun's total liability to you for any claim relating to the platform is limited to the greater of the YardRun platform fees connected to that job, or $100. Nothing here limits rights you have that cannot be limited by law.

Keep your password private, and tell us if you think someone else has used your account. You can clear your personal information or delete your account from the YardRun menu.

Some records have to survive deletion — the financial and dispute history of completed jobs, and these acceptance records — because the other party and YardRun's own obligations depend on them. Those are kept in a reduced form, as described in the Privacy Policy.

YardRun may also end or restrict access if these terms are broken.

YardRun may update these terms. Each version has its own date, and YardRun keeps a record of which version each account accepted. If a future version changes something material, you may be asked to accept the new version before continuing — earlier acceptance records are kept, not replaced.

Continuing to use YardRun after a change means you accept the current version.

These terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-laws rules. Disputes with YardRun about the platform belong to the state or federal courts serving Daviess County, Kentucky.

If part of these terms cannot be enforced, the rest still applies. Questions: support@yardrunapp.com.